Once you have completed your order with payment, we send an automated confirmation email to the email address associated with your account.
If you have placed an order and not yet received the confirmation email, please check the following:
- It is possible that it went to your spam folder. Please double check your spam folders or search 'bonusprint' in your inbox.
- Ensure we are not on a blocked email list and add us to your contacts. You can change this in the settings of your email provider. We will send order updates and confirmation from firstname.lastname@example.org.
Unfortunately, it is not possible to resend the confirmation email since this is auto-generated. You can check your order status, along with the contents of your order at any time, from your account.
If you still cannot find your order, please contact us.