General
- chevron_right What is the latest version of the bonusprint creator tool?
- chevron_right Do you offer a 100% satisfaction guarantee?
- chevron_right What colour profile do you use (CMYK or sRGB)?
- chevron_right How can I show or hide the inspector (editing) bar in the offline creator tool? (Mac)
- chevron_right Why do I see a colour difference in my received products?
- chevron_right What are the main differences between the online creator tool and our app?
- chevron_right Why are Internet Explorer 11 and Safari 10 no longer supported for the online creator tool?
- chevron_right How can I make a screenshot on my device?
- chevron_right What happens if I spend less than the value of my voucher?
- chevron_right How to edit filters on your images
- chevron_right How to edit or resize cropped images
- chevron_right Can’t see your Apple Photos and iCloud photos (Mac)?
- chevron_right Error message “Error in apc.exe” in the offline creator tool, what can I do? (Windows)
- chevron_right What are the system requirements for your creator tools?
- chevron_right Why are macOS versions below 10.13 (High Sierra) no longer supported?
- chevron_right Photobook cover options via the Mobile App
- chevron_right Where can I find the First Aid files as requested by your technical support (Mac)?
- chevron_right Where can I find the log files as requested by your technical support?
- chevron_right Where can I find the .ALB files in the offline creator tool (Windows)?
- chevron_right How can I reorder a product I already received?
- chevron_right Why are Windows XP and Vista not supported?
- chevron_right My antivirus program is blocking bonusprint, what should I do?
- chevron_right My firewall is blocking the bonusprint creator tool, what should I do?
- chevron_right How can I order several products at once?
- chevron_right I have trouble uploading or ordering my project, what can I do?
- chevron_right I have trouble saving my project, what can I do?
- chevron_right I have trouble opening or editing my project, what can I do?
- chevron_right What types of photo files are supported in your creator tools?
- chevron_right What is the exclamation mark on my photo?
- chevron_right Where can I find my saved projects